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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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For some reason the printer won't comply with the request to

Customer Question

Hello
JA: Hi. What do you want help with?
Customer: For some reason the printer won't comply with the request to print out my documents
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: I know that the printer is communicating with my computer, due to the noise it makes when I attempt to print. What can I do, I've only had this printer for less than a week...EXTREMELY FUSTRATING. HENCE MY SHOPPING AT DELL.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I believe my computer is a PC. I've never used Apple.
JA: How long has this been an issue? What happened right before this popped up?
Customer: For less than one month.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I've never had this problem before today and as I said I've only had this printer for less than a month. Actually, this is first time this happened to me with the canon printer
Submitted: 15 days ago.
Category: Printers
Expert:  Byron replied 15 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

A week or so ago when you got the printer were you able to print from it?

Expert:  Byron replied 15 days ago.

I believe you have a Canon printer. Can you tell me the model number?