Hi! My name is ***** ***** I will be assisting you. Let's get started!
What is the make/model of your printer?
Also, what is the exact error message that you see?
Thank you for confirming. Unfortunately, there is only one thing that we can try otherwise the printhead will need to be replaced.
Please try this:
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Please let me know the results
How old is the printer?
That is good news because it is still under warranty!
Please call 1-***-***-**** and let them know of the exact error message that you receive. Also, let them know that you have already tried the power reset and that you need a repair/replacement.
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