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Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Need to know how to scan to anther company? workforce

Customer Question

need to know how to scan to anther company?
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: workforce wf-3620---9 mo old!
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: it's an hp 19 all In one
JA: How long has this been an issue? What happened right before this popped up?
Customer: 1 week I don't if i'm supposed to register and give an ip #?
JA: Anything else you want the printer expert to know before I connect you?
Customer: no!
Submitted: 18 days ago.
Category: Printers
Expert:  Kevin T replied 18 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 18 days ago.

Would scan to email work? We can then email to another location?

Customer: replied 18 days ago.
Expert:  Kevin T replied 18 days ago.

Is the scanner connected to the network?

Customer: replied 18 days ago.
Customer: replied 18 days ago.
Customer: replied 18 days ago.
i'll wait for the e-mail!
Expert:  Cody replied 18 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?