Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
May I know the make and model number of your printer?
May I know the operating system you are using? Is it Windows 7?
How do you connect the printer to the computer? Using USB cable?
S H E F I N
I apologize for the delay in my response. You will be charged more only if you opt for additional offers like Secure Connect.
Please let me know the following, so that I can assist you better with the issue.
Make and model number of your printer.
Operating system you are using. Is it Windows 7?