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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Print, the printer will not print - Hp-envy 5540 all-in-one

Customer Question

print
JA: What's the make/model number of your printer? How old is it?
Customer: the printer will not print - Hp-envy 5540 all-in-one series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC - Windows 7...I think.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Wed 11/16. No idea !
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, I just would like to use this printer to print again. Installed 9/22/16
Submitted: 16 days ago.
Category: Printers
Expert:  IT Miro replied 16 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 16 days ago.

May I know if you receive an error message when trying to print, or something else happens?

Thanks,

IT Miro

Expert:  IT Miro replied 12 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 9 days ago.

Hello!

Let me know if you were able to receive my messages.