Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
I think you may have either the wrong cartridge, or you are mixing them up.
Your printer uses 4 cartridges, and all of them must be present and full for the printer to operate. The 564 and 564xl are the same thing, just one holds more ink, you don't use both of them, just one or the other. Are you sure you have all the cartridges in the proper slots?Are they genuine/oem hp cartridges, or generic/refilled ones?