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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Epson artison 1430 printer head for the yellow ink does

Customer Question

My Epson artison 1430 printer head for the yellow ink does not show up on the printer head check pattern. I have no yellow even after I clean the heads.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Just got it 4 weeks ago.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since yesterday and I have replaced 2 yellow cartridges
JA: Anything else you want the printer expert to know before I connect you?
Customer: The printer was fine and printed good prints until now.
Submitted: 5 months ago.
Category: Printers
Expert:  Richard replied 5 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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