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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am printing cards off and I put a sheet in and it

Customer Question

I am printing cards off and I put a sheet in and it disapeard, ant the sign comes up that says it need repair it just wont work. Ihad already made two cards.
JA: What's the make/model number of your printer? How old is it?
Customer: cannon 950? it madesand returns a dupex card.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: First time
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 19 days ago.
Category: Printers
Customer: replied 19 days ago.
If you can
Customer: replied 19 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 19 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 19 days ago.
The same sign comes up . an Error has
Customer: replied 19 days ago.
an error has occurred
Expert:  Richard replied 19 days ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

Customer: replied 19 days ago.
Can you help me?
Expert:  Richard replied 19 days ago.

I gave you the next set if instructions to do, did you do these?

I have repeated them again below

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please