Hi! My name is ***** ***** I will be assisting you. Let's get started!
Please open the lid and remove the new ink cartridges. Please double check those cartridges to make sure that the plastic and tape are removed from the cartridges then insert them back in again.
If there was no tape or plastic still on the ink cartridge, please follow these steps..
On the printer:
Swipe the display to the left and touch Setup then touch Tools then touch Clean Cartridges
Is the print quality acceptable now?