Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, have you tried unplugging the Kodak ESP OFFICE 2100 for an extended period of time?
Can you please try?
This would simulate a soft reset.
My participation is strictly limited to technical, repair and/or installation issues.
Request for cancellation, refunds as well as billings & payments concerns are best addressed by Customer Support.
I have forwarded your cancellation request.