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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is not working, it won't print only a plain sheet

Customer Question

my printer is not working, it won't print only a plain sheet with half the page I want to print in very small writing
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: KodakESPOffice2170 about 3 yrs I really don't remember
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: nothing, it said something isn't working
JA: Anything else you want the camera expert to know before I connect you?
Customer: it's not a camera, it's a printer
Submitted: 19 days ago.
Category: Printers
Expert:  Louie replied 19 days ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, have you tried unplugging the Kodak ESP OFFICE 2100 for an extended period of time?

Customer: replied 19 days ago.
no
Expert:  Louie replied 19 days ago.

Can you please try?

This would simulate a soft reset.

Customer: replied 19 days ago.
no never mind I will get somebody tomorrow to try to fix it & I want to cancel my membership. refund on my card
Expert:  Louie replied 19 days ago.

I understand.

Customer: replied 19 days ago.
OK do you refund me my money
Expert:  Louie replied 19 days ago.

My participation is strictly limited to technical, repair and/or installation issues.

Request for cancellation, refunds as well as billings & payments concerns are best addressed by Customer Support.

Customer: replied 19 days ago.
NO
Expert:  Louie replied 19 days ago.

I have forwarded your cancellation request.

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