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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an ep-420 that is 13 months old and two sets of print

Customer Question

I have an ep-420 that is 13 months old and two sets of print cartridiges have produced the same result. They print green and yellow for both color and black and white.
JA: What's the make/model number of your printer? How old is it?
Customer: xp-420 13 months old used very little. Prints only yellow and green for both color and black and white. Cartridges are new and properly installed. This has happened for two sets of cartridges.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac Imac
JA: How long has this been an issue? What happened right before this popped up?
Customer: one month and it just started doing it
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 24 days ago.
Category: Printers
Expert:  Kevin T replied 24 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 24 days ago.

I think we need to do a nozzle clean.

What's the serial number of the printer?