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Kevin T
Kevin T, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 478
Experience:  IT Manager at Wood Group PSN
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Screen says Jam at Reg. Roll Open Door A. I think a peice of

Customer Question

Screen says Jam at Reg. Roll Open Door A. I think a peice of card stock is stuck somewhere, but I cannot find it. I have shut the printer off and the error message remains.
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Xerox 6280
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP desk top
JA: How long has this been an issue? What happened right before this popped up?
Customer: today. printing had just begun.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 18 days ago.
Category: Printers
Expert:  Kevin T replied 18 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 18 days ago.


Can you give me the serial number of the printer please?



Expert:  Kevin T replied 14 days ago.


Is this still required?

Please rate me above so I get credit.



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