Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.
How old is the Printer and when did you start to have this issue?
Ok, Sir. Have you ever inspected the Rollers of the Printer? Also, are you in the MD area?
Click on the Link above to follow the information in the Video. Next, acquire Yale Roller Cleaner and Laser Printer cleaning sheets. These can be found at any Major Office Store. You use the Yale cleaner on the Rollers. It will remove any debris left over after using the Laser Printer Cleaning sheets.