Hi! My name is ***** ***** I will be assisting you. Let's get started!
This error message means that your black drum unit needs to be replaced. The part costs around $175 and it comes with instructions on how to install it.
Click here: http://www.precisionroller.com/drum-units-for-canon-imagerunner-3225/details_34970.html
You can purchase it from there and the purchase comes with the instructions on how to replace it.
If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.
Please ignore the automated offers by our system. I do not have control over them.
If the unit is brand new then I would suggest that you have it replaced. Where did you buy it from?
Have you tried unplugging the printer? Please unplug it from a power source and wait 1 minute then power it back on.
Do you see the same issue?