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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Pixma MX882 shows "Error UO52 Incorrect printhead". Guess 3

Customer Question

Pixma MX882 shows "Error UO52 Incorrect printhead".
JA: Can you guesstimate how old the Pixma is? And has this happened before?
Customer: Guess 3 years.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Has not occurred before. iMac 27 in. OS X El Capitan v10.11.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: i hr. Was printing map from Google Earth Pro. Had printed four maps, this happened halfway through the fifth.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No thank you.
Submitted: 23 days ago.
Category: Printers
Expert:  Jason Jones replied 23 days ago.

Hello,
I am the person that will be helping you today.

Being that the problem occurred during a print, it may just need to be cold reset.

Unplug the power to the printer, plug it back in, and turn it on. After that is up, test print something else. Is that working?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 23 days ago.
Received UO52 again
Customer: replied 23 days ago.
Pls provide free support.
Expert:  Jason Jones replied 23 days ago.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Expert:  Nathan replied 23 days ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

To be clear, this is a paid support service, if is not free. I can help you under the fee you've already paid for the chat. If perhaps you are seeing offers for a phone call or remote support, that is optional (added cost) and may be ignored if not wanted. Please let me know if you wish to proceed here in the chat, understanding that is not a free service.

Customer: replied 23 days ago.
Thank you Nathan but I have already cancelled my membership at no charge.
Expert:  Nathan replied 23 days ago.

You're welcome, have a nice day.

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