How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I cant turn on my printer, it does not react to pressing the

Customer Question

I cant turn on my printer, it does not react to pressing the on off button
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: do you mean my printer?mfcj4510dw
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: latest ms , I think 10?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Could be related to a change to the latest op sys. if I unplug the printer for a while nand plug back in it comes up with the brother logo but shuts down saying all functions will be shut down
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 20 days ago.
Category: Printers
Expert:  crash2199 replied 20 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 20 days ago.

How old is the printer? When did it work last?