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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 21469
Experience:  Computer networking/repair. 12+ years experience.
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I get a 6A81, printer error, message on my canon mx 892

Customer Question

I get a 6A81, printer error, message on my canon mx 892 printer and I am unable to clear it.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No. I was trying to send a fax and I got this msg
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: 15 minutes. Try to send a fax
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 2 months ago.

This message indicates a carriage fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the inside compartment with compressed air and checking carefully on both sides for any obstructions. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

Thanks,

Nathan

Customer: replied 2 months ago.
Same message
Customer: replied 2 months ago.
How do you secure connect to my printer?
Customer: replied 2 months ago.
Are you still there?
Expert:  Nathan replied 2 months ago.

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

The remote support is an automated ad by the site, I would not be able to do anything remotely in this case, but I can call to explain this further if you'd like.

Customer: replied 2 months ago.
I talked to a Canon factory tech. He said there was nothing that could be done because parts are no longer available. So I bought a new replacement printer. Have a great day.
Expert:  Nathan replied 2 months ago.

I completely agree with that, it is what I would recommend based on the age as well, though honestly I would not buy another canon.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/29wF4OP or http://amzn.to/1NYUF1P

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Customer: replied 2 months ago.
Thank you for your recommendations, but, I have a canon mx490 on the way. I do not want to be on a monthly retainer plan. Please cancel my account.
Expert:  Nathan replied 2 months ago.

You do not need to be on a plan, and this would then be a single use service. I have no access to account matters though.

Please complete the rating step for my service, after that on the Account page you can click on Membership to cancel.