Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
That is a problem reported about several HP printers. (When I read your first sentence saying the printer wouldn't come out of sleep, I thought, "It may be an HP".)
How many years old is it? If within 1 year old, warranty repair would be free, by HP, and contacting them would be appropriate.
If it is out of warranty, then you may have to put up with the problem, or perhaps simply disable Sleep Mode / Power-Save Mode.
Let me know a little more - the age of the printer, measured from date of purchase - and I will instruct you further.