Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
You may have had a bad cartridge, or may have a faulty printhead.
Open it up as though changing the cartridges (so the head moves over) then use papertowels to blot up as much of the ink on the pad as you can (or even pull it out if you are able to, and wash it under warm running water). Then slide another towel, folded into a thin strip, under the printhead and pick up on both sides to rub back and forth to clean off the underside of the head. Repeat that with a papertowel with the middle moistened with some rubbing alcohol which will dissolve any remaining ink, and keep at it until it comes away clean and dry. Then go into the maintenance menu and run the head clean function, and finally try to print again and see if the problem continues.
No problem, take your time.