Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
how is the printer connected to the computer usb or wireless?
let me know when you could be online.
Unplug and replug the printer just to make sure its connected fine. Uninstall the current printer driver already installed an then reboot the computer after removal.
Download and install the printer driver back from the link given below it contains the full featured driver software for the printer.
let me know when you are online i can walk you through or if you want i can remote connect and get install and make it work for you.
In this case you would need to run the printer head cleaning 2 times and then head alignment. let me know how it goes.
since the problem is there when copying as well, the issue seems to be a clogged printhead
as we have already attempted the automated cleaning, you may try a manual cleaning
remove the ink and use a cotton swab and alcohol to clean the nozzles of ink cartridge as well as printhead ensuring they are not clogged
then try printing and let me know
Question? Did you try replacing the blank ink cartridge since you have run it through the maintenance phase? I have a 2540 and it did the same thing and once I replaced the black ink only it started to print. I did find out that these printers run out very quickly.