Hi! My name is ***** ***** I will be assisting you. Let's get started!
There are 4 locations where a paper jam can be removed from. Please try all 4 locations to remove the previous jam.
Click here: http://support.brother.com/g/b/faqlist.aspx?c=eu_ot&lang=en&prod=mfc7360n_all&ftype3=1969
Select the 4 locations and it will show you how to access those areas to remove the jam. After accessing those 4 areas and removing the jam, power off your printer then unplug it from the wall. Wait 1 minute and plug it in then power it back again.
Let me know the results
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.