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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16050
Experience:  5+ years as Tech
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Paper jam, remnants of paper sheet cant be loosened by

Customer Question

Paper jam, remnants of paper sheet cant be loosened by direct
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MFC 7360N 2014
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC WINDOWS7
JA: How long has this been an issue? What happened right before this popped up?
Customer: DOING AN ORDINARY PRINTOUT FROM A NEWS FILE
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 24 days ago.
Category: Printers
Expert:  crash2199 replied 24 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 24 days ago.

There are 4 locations where a paper jam can be removed from. Please try all 4 locations to remove the previous jam.

Click here: http://support.brother.com/g/b/faqlist.aspx?c=eu_ot&lang=en&prod=mfc7360n_all&ftype3=1969

Select the 4 locations and it will show you how to access those areas to remove the jam. After accessing those 4 areas and removing the jam, power off your printer then unplug it from the wall. Wait 1 minute and plug it in then power it back again.

Let me know the results

Expert:  crash2199 replied 24 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.