HI there. My name is*****'m sorry that you're having this problem. I'd be happy to help. In order to provide the best possible help, I will need to know what operating system you have on your computer. If you're not sure, please click this link and tell me what you see:
It's very possible that you installed the basic printer driver only, instead of the full featured software package that contains the scanner driver and software. Please give me just a moment to locate a link to the full install package.
I apologize for the delay in responding. I had to do considerable research. please click on the link below:
Please choose Vista as the operating system. Please note that there are 2 different downloads. I suspect that the first one contains the scanner software, but please download and install both of them and let me know the results. Thank you!