Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
This could be many things. Is there a number/error with the message.
Turn off the printer.Press and hold the resume button and click and hold the power button.While continuing to hold the power button, release the resume button.Still holding the power button, click the resume button 2 more times.Release both buttons.Click the resume button 4 more times.Turn the power off then on.
Go to computer and print a test page. Tell me if there is an error or if it cleared out.
If there is an error, please respond with the exact message to continue before rating.
If the printer resets and clears, just rate to close the question out with the stars at the top.
Please rate the 5 stars at the top of the page to close out this question as it is the only way i amcredited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.~Franklin
Okay, then we will hard boot it.
Turn off the printer. Unplug it. Hold down the power button for 1 minute.
Then plug it back in, and turn printer on. (this is a normal message to 'reset' stuck
Then tell me if it gives you an error when you print a test page. Go to your devices/printers
on your computer. Select the printer, right click on it and click printer properties. then click test page.
(if you see an automated pop up for remote support, that is from the system. please ignore and we can