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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I HAVE A BROTHER MFX-990CW, CAN NO LONGER GET IT TO PRINT

Customer Question

I HAVE A BROTHER MFX-990CW, CAN NO LONGER GET IT TO PRINT OUTLOOK E-MAILS IN WINDOWS 10
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: SORRY...HAD IT FOR A WHILE...OVER 5 YEARS? --MFL-PRO SUITE VER B
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC, I could print e-mails up until last night, printer works every where else. No problem
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since last night
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 20 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 20 days ago.

Hi,

I'm sorry about the issue. To confirm, you can print everything, except emails.

Is there any error or message when printing an email message?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,