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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cannot print my order, hewlet packard about 3 years old, a

Customer Question

I cannot print my order
JA: What's the make/model number of your printer? How old is it?
Customer: hewlet packard about 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: a PC windows operating system
JA: How long has this been an issue? What happened right before this popped up?
Customer: I am not aware of anying
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Printers
Expert:  BobJamIT replied 5 months ago.


What application are you trying to print from: Internet Explorer (web), Word, a PDF document?
Is there an error message? What is the error message?
Are there any more details that could be provided?
Thank you.

Expert:  BobJamIT replied 5 months ago.


Is there any more information that could be provided? The more we know, the better equipped we are to provide assistance. What application you're using? What your clicking on? What error message might appear?

Thank you.

Expert:  IT Miro replied 5 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Please tell me if you still require assistance with the printer issue?

I am awaiting your reply.

IT Miro

Expert:  IT Miro replied 5 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

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