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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to print a shipping lable and printer will not

Customer Question

I am trying to print a shipping lable and printer will not respond
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: officejet 4630 2 years 3 months
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: lenovo all in one pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: just in last hour. there was no pop up. I am able to print other things but printer will not respond to command to print this label
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 17 days ago.

Hi,

I'm sorry about the issue. Are you still able to print any other thing?

When printing the label, at the print dialog window, does it show your correct printer? At the print dialog window, can you select the correct or another HP printer, then see if you can print?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 17 days ago.

Do you have Windows XP, Vista, or 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,