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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Brother MFC-7220 is not connecting and printing. Brother

Customer Question

My Brother MFC-7220 is not connecting and printing.
JA: What's the make/model number of your printer? How old is it?
Customer: Brother MFC-7220 about 4 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Two days ago I ran the update on my PC. When I logged back in and tried to print, it would not print.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I also have a HP DeskJet 2050 hooked up to my PC and it does show up on my printers list but it won't print either.
Submitted: 25 days ago.
Category: Printers
Expert:  crash2199 replied 25 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 25 days ago.

Do you see any error messages?