I'm sorry about the issue. Is there any error or message? Was it working fine previously?
Does this happen with new scanned files also?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Do you have windows xp, vista, or 7 or 8 or 10?
Do you have the ControlCenter program on your computer? If yes, can you scan pictures with that program?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,