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Please remove the cartridge and make sure all of the tape is removed from the cartridge. A lot of times, a piece of tape or wrapping is still on the cartridge and it will cause the printer to not recognize that the cartridge was inserted.
Please let me know if there was tape on the cartridge - Also, sometimes removing and inserting the cartridge again will fix the issue. Please let me know the result
Unplug the printer from the wall outlet then wait 1 minute.
Plug in the printer and power on the printer then wait another minute.
Check to see if the issue continues.
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