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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MY PRINTER PRINTS MASHING LETTERS ONE OVER THE OTHER. A

Customer Question

MY PRINTER PRINTS MASHING LETTERS ONE OVER THE OTHER. A MESSAGE COMES UP STATINGRHATBI NEED TO TAKE IT TO BE SERVICED, WHERE CAN I FINDA SERVICE CENTER IN THE EXTON, PA 19341 AREA? it prints but it prints one letter over the other - all mashed together, not readable.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: CANON PIXMA MG3520
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC - MICROSOFT WINDOWS
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 DAYS - PAPER WAS STUCK AND I WAS SLOWLY ABLE TO PULL IT OUT
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO - THAT SUMS IT UP
Submitted: 4 months ago.
Category: Printers
Expert:  Joel Kalman replied 4 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

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