I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,
Thank you. Can you please turn off your printer, then disconnect the power cord(s) from both your printer and your internet modem / router device(s) for about 3 minutes
, then reconnect power cord to internet modem / router, and wait about 3 more minutes
, then reconnect power cord to printer, then turn on
, then wait a few more minutes, then check printing.
- What's the status of the Wi-Fi / wireless light / icon on the printer's screen?
I'm sorry. How about with the small amount as shown for direct remote support? Please let me know; we guarantee our service. Thank you,
I'm sorry; I'm the tech, so I'll have our customer service contact you about the billing; we'll make sure you will be satisfied at the end. If you still need help with the wireless printing issue later on and/or with anything else, please come back any time as you wish; we guarantee our service. Thank you,