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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Second opinion] - My printer doesn't work,. Shows the

Customer Question

Second opinion] - My printer doesn't work,. Shows the carriage jam error
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Photosmart 5200 series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Windows 7 ultimate
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 19 days ago.
Category: Printers
Expert:  Dustin replied 19 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 19 days ago.

When this error started, did it start after you moved the printer, or replaced any ink cartridges, or did it happen in the middle of a print job?

Also, does it have an error code with the carriage jam error, or does it just say carriage jam?

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