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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Officejet pro 6830 is offline recently, about one year,

Customer Question

officejet pro 6830 is offline recently
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: about one year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about a week. I tried to connect it again to my desk tom computer also an HP about two year old. Both printer and computer are from BestBuy.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Do I need to covert documents from my e-mail before I print them? Now I can't print any documents
Submitted: 19 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 19 days ago.

Hi,

I'm sorry about the issue. Are you currently able to open a copy from the printer's glass (not printing from the computer)?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 19 days ago.

Do you have Windows XP, Vista, or 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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