Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
So this printer is only 2 weeks old?
That was going to be my next question, what kind of cartridges are you using?
Those aftermarket cartridges are specifically prohibited by epson (and every other printer company), not just because they want to sell their ink, but because the aftermarket inks are not the same quality. The pigments in them are not ground finely enough and cause clogs which then cause the printhead nozzles to overheat and subsequently permanently damage the printer. Even when they do manage to work ok they usually have poor print quality and it wears your printer out about 3 times faster than using the proper OEM inks. So if you have used the generics in the new printer too, the same damage has been done.
There are some intensive cleaning steps we can attempt that *may* be able to salvage it, if you'd like to try. It is not guaranteed to work though and ultimately you may end up having to replace it again. I wouldn't count on any more help from epson at this point if it has happened with another machine too.
Hello, it appears your question is still open.
Do you need more help with this?If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.