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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4922
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Have an Epson stylus photo r 1900 printer. ever since I got

Customer Question

have an Epson stylus photo r 1900 printer. ever since I got windows 10 it will not print. It recognizes printer but prints blank pages. I don't know if its windows or just something wrong with printer.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: probably about 8 yrs old but just guessing.it says model b341A
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10. I first noticed problem when I upgraded to windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: upgraded about 6 mo ago and noticed it then. I have another all in one Epson printer I use for everyday use but only use this for printing photos.
JA: Anything else you want the printer expert to know before I connect you?
Customer: just if this printer is compatible to windows 10. If not what can I do to possibly update printer. Thanks
Submitted: 19 days ago.
Category: Printers
Expert:  Shefin replied 19 days ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please try downloading and installing latest driver for the printer.

https://epson.com/Support/Printers/Single-Function-Inkjet-Printers/Epson-Stylus-Series/Epson-Stylus-Photo-R1900/s/SPT_C11C698201

If the issue persists, or you have any questions, please be back and let me know.

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