Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
That sort of problem can indeed be a problem with a slipping (or slippery) paper pickup or paper feed roller, somewhere in the paper path.
Also, you can try a run of one page through the printer, and interrupt it and stop it short when the page is part-way through the paper path and the print engine, by opening a door on the printer.
Once stopped, remove the paper, note how far it was through the paper path, and see whether the paper has gotten crinkled yet, or not.
- If not yet crinkled, the place or component that is at fault, is farther along the paper path.
- If already crinkled, then the defective component is earlier in the paper path.
Trying another one-page run, and again interrupting it, only with the paper either less far, or farther along, the paper path, will narrow down where the problem is still further, by a similar process of removal and examination of the paper.
Let me know what you find out, and what you think.
Also: if the problem might be a slippery roller (as mentioned above) the roller or rollers can be cleaned by hand. Let me know whether you would care to try this process of cleaning rollers, and I will give you instructions.