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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a printer that no longer works. I believe it needs

Customer Question

Hello, I have a printer that no longer works. I believe it needs servicing.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Office jet J4580
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Its HP
JA: How long has this been an issue? What happened right before this popped up?
Customer: PC
JA: Anything else you want the printer expert to know before I connect you?
Customer: It first stopped scanning, but would print from the computer. Now it doesn't do that either
Submitted: 4 months ago.
Category: Printers
Expert:  Shefin replied 4 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Are you able to copy like Xerox without using the computer?

Thank you.

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