Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
After you touch computer, you should be able to then press the arrows / numbers to select a color or black and white, or document or photo scan.. And then press the Start or scan button again to start the scan.
If that doesnt work, you may need to install the network / scan driver from this page
Let me know if you get stuck,
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Apologies, Im not sure if you wanted to try the screen sharing session or not?
If you do, I need to know whether you have a windows PC or a Mac so I can send the correct steps?
If you dont want to try the screen share let me know, and Ill start writing out some steps for you to follow.
My apologies, I meant if you dont want a screen sharing connection then try the steps above and let me know whether that works for you, or if you get stuck and we will go from there.
Hi, I never heard back from you. Did you still need help with this issue?
If so, please reply so we can get started. Otherwise, please send a message saying you don't want to continue so we can close this support request.