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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can not get it to stay on, 3055-model no?-where will I

Customer Question

I can not get it to stay on
JA: What's the make/model number of your printer? How old is it?
Customer: 3055-model no?-where will I find it, 6plus years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, LIST SOME OS AND i WILL BE ABLE TO SELECT ONE
JA: How long has this been an issue? What happened right before this popped up?
Customer: SECOND TIME IN A MONTH; NOTHING UNUSUAL HAVE NOT HAD ANY HEAVY USAGE IN MONTHS
JA: Anything else you want the printer expert to know before I connect you?
Customer: NOTHING UNUSUAL
Submitted: 23 days ago.
Category: Printers
Expert:  Nathan replied 23 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 23 days ago.

Is this a HP Laserjet 3055?

Customer: replied 23 days ago.
Expert:  Nathan replied 23 days ago.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.

Thanks,

Nathan

Expert:  Nathan replied 17 days ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan