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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just bought an et-2550 printer. It will scan to my vista

Customer Question

I just bought an et-2550 printer. It will scan to my vista computer, but will not print from computer. I spoke with Epson last night ref 161114-006741 and went through a number of things, but nothing worked. Any ideas?
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: It's brand new yesterday - ecotank ET-2550
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows Vista 32 bit
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just got the printer yesterday.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 19 days ago.
Category: Printers
Expert:  Michelle replied 19 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 19 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Is the printer connected on the usb to the computer?

Customer: replied 19 days ago.
i've changed my mind. I think that Epson already went through everything that you're going to do.
Thanks

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