I'm sorry about the issue. Is printing currently working fine?
Do you see the program IJ Scan Utility program on your computer (Click on Start -> All programs (or All apps) -> Canon Utilities, and check.)
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Do you have Windows XP, Vista, or 7 or 8 or 10?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,