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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Aligned print head, cleaned printer, several lines not

Customer Question

Aligned print head, cleaned printer, several lines not printing on the print test page.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson NX 430 , purchased in 2012
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: One moment, please. ...
JA: How long has this been an issue? What happened right before this popped up?
Customer: Windows 10 , Lenovo hardware Started about a week ago. Normal processing prior to this error occurring.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 26 days ago.
Category: Printers
Expert:  Louie replied 26 days ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, have you tried print head cleaning? ...deep head cleaning? ...even soaking the printhead?

Customer: replied 26 days ago.
Tried print head cleaning from printer control panel. Don'the know how deep head cleaning is done. Don'the known how to soak the print head.
Customer: replied 26 days ago.
I prefer that you don'the securely connect.
Expert:  Louie replied 26 days ago.

I understand.

Still, would you please consider:

  • the cleaning kit from HERE even for soaking;
  • and the videos HERE and HERE for insight.
Customer: replied 26 days ago.
What is the associated cost ?
Expert:  Louie replied 26 days ago.

Sorry, but my participation is strictly limited to technical, repair and/or installation issues.

"... associated cost..." as well as billings & payments concerns are best addressed by Customer Support.

Customer: replied 26 days ago.
Close the call. I will investigate other options.
Expert:  Louie replied 26 days ago.

What "...call..." please?

Customer: replied 26 days ago.
Close the ticket, or inquiry.
Expert:  Louie replied 26 days ago.

No prob and will submit this to the moderators.