Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, have you tried print head cleaning? ...deep head cleaning? ...even soaking the printhead?
Still, would you please consider:
Sorry, but my participation is strictly limited to technical, repair and/or installation issues.
"... associated cost..." as well as billings & payments concerns are best addressed by Customer Support.
What "...call..." please?
No prob and will submit this to the moderators.