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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Where can I get the code, for my brand new printer,

Customer Question

where can I get the code
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: for my brand new printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: hpdeskjet 2540
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just bought it yesterday and I am trying to get started
JA: Anything else you want the printer expert to know before I connect you?
Customer: i have it connected but ,,,not the wireless
Submitted: 24 days ago.
Category: Printers
Expert:  Lorenz Vauck replied 24 days ago.

Dear Client,

thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.

Are you on Windows? If so, may I remotely connect to your computer please and do the wireless setup for you while you can relax and watch me doing it on your screen? It also is a safe option because JustAnswer is a A+ accredited business with the BBB and you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.

Thanks for your patience and best regards,

Lorenz Vauck