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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Ive downloaded the software for CX3700 it shows as the

Customer Question

Ive downloaded the software for CX3700 it shows as the default printer but when I go to print the test sheet it comes up error- printer I'm using a HP Laptop windows 7 64 bit
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Probook 4730s about 4 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP Laptop Windows 7pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: its always been the same ive been downloading onto a flash drive and printing from my other Dell laptop
JA: Anything else you want the printer expert to know before I connect you?
Customer: Its exactly the same with my WF7010
Submitted: 6 months ago.
Category: Printers
Expert:  IT Miro replied 6 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 6 months ago.

I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.

Let me if you would like that.

Thanks,
IT Miro

Expert:  IT Miro replied 6 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro