Hello,I am the person that will be helping you today.
Are you scanning from within an Application on the Mac? If so, which application are you using?
I will be standing by, looking forward to your response.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
I understand. I have remoted into computers scores of thousands of times, with no issues. But I do understand. How is your scanner connected to your computer? (usb, network, wifi)
Please, do the following:- Click the Apple icon on the top left- Click System Preferences- Double click the Printer icon- In the left pane, you will see a list of the printers/scanners.- Right click the empty area in the left pane and choose Reset Printing System.- Reset the printing system.- Click the + button and choose your printer/scanner from the list.- Install the printer/scanner.
Now test the scanning again.
Is there any change?
Here is a website that you can look that explains how to do a right click: http://www.macworld.co.uk/how-to/mac/how-right-click-on-mac-3610351/
When you right clicked the left pane and chose reset system, did it remove all the listings for the printers?
I am sorry to say that I have run out of ideas. You are not willing to allow me to remote in and analzye the system, so there is no more that I can do.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.