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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a hp photosmart C5280 all in one printer, and i have

Customer Question

i have a hp photosmart C5280 all in one printer
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: and i have a warning flashiing that says refer to printer documentation
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: my home computer
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing, i just turned it on
JA: Anything else you want the printer expert to know before I connect you?
Customer: PC windows 7
Submitted: 21 days ago.
Category: Printers
Expert:  Nathan replied 21 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 21 days ago.

Can you tell me the specific error code/number showing on the printer?

It may reference the printhead or ink system for example

Customer: replied 21 days ago.
it doesnt, it says print cartridge on top
Customer: replied 21 days ago.
hello?
Expert:  Nathan replied 21 days ago.

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

Expert:  Nathan replied 21 days ago.

If it is indicating print cartridge, you have a low/empty ink cartridge that must be replaced before the printer will function. There should be a light or indicator there telling you which one needs to be replaced.

Expert:  Nathan replied 21 days ago.

Were you able to replace the empty cartridge? Did that resolve the error message?

Expert:  Nathan replied 15 days ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

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