Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Can you tell me the specific error code/number showing on the printer?
It may reference the printhead or ink system for example
My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.
If it is indicating print cartridge, you have a low/empty ink cartridge that must be replaced before the printer will function. There should be a light or indicator there telling you which one needs to be replaced.
Were you able to replace the empty cartridge? Did that resolve the error message?
Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.