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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do I scan with a canon3520, also print, I just bought it

Customer Question

How do I scan with a canon3520, also print
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: I just bought it it's a FINE
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: using windows 10 in a HP computer
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just brought it home from the store, everything I've tried to do has been difficult
JA: Anything else you want the printer expert to know before I connect you?
Customer: I guess not
Submitted: 19 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 19 days ago.

Hi,

I'm sorry about the issue. Is printing currently working fine?

Is the model MG3520?

Do you see the program called IJ Scan Utility on your computer? If yes, can you use it to scan?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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