How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kelly Scriven Your Own Question

Kelly Scriven
Kelly Scriven,
Category: Printers
Satisfied Customers: 8
Experience:  IT Support Specialist at Flatirons Solutions, Inc.
96734308
Type Your Printers Question Here...
Kelly Scriven is online now
A new question is answered every 9 seconds

How do I correct error code 2112 on my Canon MG 7720

Customer Question

Hi Pearl, How do I correct error code 2112 on my Canon MG 7720 printer? It's a paper size issue, so the problem must be with my printer. I'm using 8-1/2 x 11 paper. Thanks, Don
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: It's 11 months old, and has never worked correctly for scanning or printing documents from the internet mostly.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell Pc, and I now use Win 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since day one, last December, the scanning has failed because of that error code. Right now I'm stuck printing a form from the internet.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Right now the correction of that error code would be great - thanks Pearl.
Submitted: 18 days ago.
Category: Printers
Expert:  Kelly Scriven replied 18 days ago.

Hello, my name is ***** ***** I will do my best to assist you with your Canon printer.

The reason you are receiving error 2112 is because the paper settings on the printer differ from the paper that is in the tray.

Please click on this link for troubleshooting this issue:
http://ugp01.c-ij.com/ij/webmanual/ErrorCode/MG7700%20series/EN/ERR/2112.html

There are a few steps and suggestions to help you out.

Please let me know if you still require assistance.

Thanks,