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Please take a look here: https://support.usa.canon.com/kb/index?page=content&id=ART137527
It will show you all of the locations of where a paper jam could occur. Please open all parts and remove any paper jam and after that is complete, power off the printer and unplug it from the wall. Wait 1 minute, plug it back in, and power it back on again.
Please let me know if you are still having issues otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.