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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I got a "Printer is in a error state" message. Workforce

Customer Question

I got a "Printer is in a error state" message.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Workforce 545
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just now. I haven't had any other problems.
JA: Anything else you want the printer expert to know before I connect you?
Customer: How do I get it working?
Submitted: 6 months ago.
Category: Printers
Expert:  KellyKS2009 replied 6 months ago.

Hello, my name is ***** ***** I will do my best to assist you today.

I see you are having issues with your Epson Workforce 545 printer. Can you please tell me what happened just before the error popped up? Did you change out ink cartridges? Did you have to clear a paper jam?

Please let me know in as much detail as possible so I can help you.

Thanks!

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